time and attendance

Most Frequently Asked Sales Questions

| 22nd April 2019

We receive a lot of questions from potential customers about our products and the industry, so we met with our Eastern US Sales Manager, Lauren Whitmore, to find out what the most frequently asked sales questions are, and the answers. If you’ve had some questions about Synel and our products, read on, and if we didn’t answer your question, tweet us @synelamericas and we’ll answer it for you!



Q: Which time clock/software combination do you offer that is compliant with California Break laws?

A:Genesis Pro/Genesis SQL – 700 Series terminals (TA-715 & TA-785) or Handpunch-XL terminals, or XactTime – Synergy.

“Under California law (which is much more generous to employees than federal law), if you are a non-exempt worker, you are entitled to meal and rest breaks: a 30-minute meal break if you work more than 5 hours in a workday, and 10 minutes breaks for every 4 hours you work” (source). All our above products can be set up to be compliant with these laws and help employers keep track of employee time and attendance.


Q: I have a client who will be on-boarding to XactTime soon and will need your professional services, what does this include?

A: Professional Services for XactTime will consist of the following:

  • A questionnaire review scheduled with our technical trainer to ensure we build the database exactly how the customer wants it. This will be scheduled for a 2 hour GoToMeeting.
  • Database build and set up with proper policies as outlined in the questionnaire
  • Implementation of hardware (if needed)
  • A remote training session (via GoToMeeting) for the admin/managers on how to use the system. This can be scheduled as one 3 hour session or two 1.5 hour sessions

Q: I have a client who wants to use a biometric terminal with their TA100Pro/GenPro system but their environment is very dirty and not favorable for anything fingerprint or handreader related- is there another option for them?

A: Yes. The SY-910 facial recognition is a great alternative for someone looking to implement biometric readers in their solution but doesn’t have the most fingerprint or handprint friendly environment. With its look-and-go technology, employees won’t have to worry about missed punches because of a dirty sensor and employers won’t have to worry about buddy punching with the use of biometrics.


Q: Do your time clocks have the ability to change departments?

A: Yes, all of our hardware devices are capable of changing departments. If a user happens to change departments, it’s straightforward to make the change in all our hardware and software systems.


Again, if you have any sales related questions, or any other questions about Synel Americas or our products, tweet us at @synelamericas and we’ll answer it for you


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